A visionary leader and accomplished senior executive, renowned for industry expertise in global, high end spa and wellness operations. The past 10 years focusing exclusively on large volume spa businesses in major resorts with Minor Hotels, she has conceptualised and executed some of the best models in the industry, always delivering an incomparable spa experience that is operationally sound and profitable from the start. As the Founder & Managing Director of Spa Connectors, she brings a visionary, yet strategic approach, relentless pursuit for excellence, and ability to identify and maximise business growth into every projects. A trusted advisor to prominent hotel groups and spa globally, she has successfully completed more than 50 spa and wellness projects in 15 countries with clients including Anantara, Aman Resorts, Hyatt, LUX Resorts, Rosewood, Ritz Carlton, Movenpick, and countless others. I understand todays industry challenges and the solutions required to overcome them. Expertise includes feasibility & market research, investment analysis, spa & wellness concept and brand development, technical services & design, menu and experience touchpoint development, product procurement negotiations, business performance and customer service audits, executive and therapist recruitment, performance coaching and mentoring, and spa management solutions.